Was referred to this dealership by a friend who traveled from Florida. Saw the prices and I decided to do the same thing. I worked with Fairfield and he reached out to me as soon as I put my inquiry in. Great sales person to work with and no games. He had everything ready for me once I got in to pick it up. Really great and flawless process. Highly recommend this dealership and Fairfield.

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I travelled from Myrtle Beach to purchase a bike from Motorcycles of Charlotte. I contacted Fairfield prior to the trip and worked the pricing out. He did a great job and all went well. When I picked up the bike it was clean and ready to go. Fairfield went over the features of the bike with me and helped me to sync my phone. Several staff members helped with getting the bike on the trailer and strapping it down for the ride home. It was an overall great experience. I will be back in a few weeks to get a new exhaust on the bike. The parts and service departments have been great to deal with. "

"First I would say EVERY employee Ive interacted with at your dealership was helpful BUT Fairfield was tops. 6 months earlier to me buying my BMW r1250r I talked to Mr Fairfield about getting into riding after a 30 year hold (Raising kids and airline job kept me busy). He said to take the BMW/Harley riders course to brush up and practice before buying, which I did. He was instrumental in my selection of a bike that fits my needs. As a side note the Service Manager I talked to about 1st service was helpful to scheduling my work at 600 miles. What a GREAT buying experience. Ive owned Harley's, Moto guzzi's ( Which I still own by basic trainer) and can say the BMW is tops in fit and finish and Advanced Technical features."

Bought my 2022 S1000RR at this dealership. Bought the maintenance package and was it worth it. I take it for service and everything is taken care of. They always take good care of my bike. It is BrenTuned so they know not to update the computer. I let them know and never had a problem. Highly recommend Motorcycles of Charlotte for buying your next bike and getting your existing bike serviced there also. Friendly sales people and parts and maintenance personnel.

Excellent experience with everyone, Thanks!

Recently purchased my 3rd bike from Motorcycles of Charlotte and, as usual, it was a great experience. Sales staff is awesome. Knowledgeable and friendly. Their no pressure attitude and accessibility it top notch. Romy was great to work with. Hooked me up with my Ducati Monster1200s and was very patient with me while I worked around my hectic schedule to complete the purchase. Add that to the great experiences I have had with their service department in the past, I can say with confidence this is the best shop around. Helps that they carry the best brands. This Monster Rocks!!! Check them out. You will not be disappointed.

Friendly and knowledgeable staff. Purchased a new Ducati in May '23 and Gennaro and team could not have made the transaction more pleasant. Will definitely make the trip to Greensboro for all my future service and accessory needs.

"Fairfield did a great job of introducing me to my new motorcycle ! He stayed on top of my purchase and had everything ready for me when I showed up. It took me a while to make my mind up, but Fairfield kept in touch with me on a consistent basis. Im very pleased with his efforts and I am completely happy about the bike! I look forward to having this location service my bike and keeping me up to date on new products! Thanks Fairfield !"

I recently moved to South Carolina and needed a dealer for service on my BMW motorcycle. The service and parts folks at Motorcycles of Charlotte deserve the highest accolades. They are friendly, responsive and forthright about your motorcycle repair and the parts you need. Alex meets me in the parking lot to help unload and load my R18B from the trailer and is great about communicating the progress of the service being performed. John in parts is helpful with suggestions about accessories and enhancements for the bike. The staff here enjoy their work and understand their customers. Refreshing.

"From start to finish, Fairfield was terrific. His product knowledge & his low-key sales approach made the purchase of my R18 TC a total pleasure. I would highly recommend Fairfield to anyone in the market for a motorcycle. And the entire Motorcycles of Charlotte experience was excellent."

I was 4400 miles into my trip and still had another 750 miles to got and severely needed new tires for my K100GTL. I dropped unannounced in hoping that I could get in - not only did Alex and Kevin get me in, they ensured that I was first in line. Its always nice to know that there are dealerships and service managers that will go out of their way to help riders traveling and in need.

Jason, Alex and John (parts) provided excellent on-time service. Thanks for making my Morgan ownership enjoyable and trouble free.

"John and Hunter are always so helpful. They have a very positive attitude and are willing to look for what you want even when you are not sure what it is. Maybe I could have saved a few dollars on line but then I would loose this experience of service. When you get good service and assistance you realize there is no better place to spend your money. Besides you are supporting a local business not some billionaire who lives a million miles away.."

Thanks Charlie! Your service folks experienced an oversight in the sale/service check of my bike. You were immediately willing to fix that error. You have proven that you are a reputable dealer and I want you to know that it is greatly appreciated. I would not hesitate to recommend Motorcycles of Charlotte to anyone! You guys are the bomb! V/r Darrell Foraker

I had my 2014 GTLE serviced at this location numerous times. Thomas performed as efficiently as Paul or Michael in the past. I have no complaints. I spoke briefly to Charlie about purchasing a Vanderhall. He was informative, helpful and polite. I always enjoy my visits to BMW of Charlotte.

Kind Regards,

Jim

I bought a Ducati Scrambler Desert Sled from Romy Ruette and honestly I am over the moon!! From start to finish the professionalism, enthusiasm, product knowledge and simply the "first rate" service couldn't have been better!!!! I have dealt with a number of other dealers over the years with very mixed experiences and very little I would write home about, but Romy far exceeded my expectations and I really couldn't be happier!! This is my first purchase from Motorcycles of Charlotte and it definitely won't be the last!! "Many thanks to all involved!!"

"Both Greg and Fairfield were excellent to work with. I never felt pressured to buy and both were very knowledgeable about their products. Although it took some time for the bike to arrive, I was kept up to date with the status of delivery and they didnt seem to mind my emails with questions. Would recommend them to anyone looking to purchase a new bike. "

"Manny Papworth is the B-E-S-T ! Manny was so helpful and knowledgeable and made me feel so comfortable and confident in my decision to go with the 2019 Bonneville T-100. He spent a lot of time answering my questions and was patient and honest in his opinions. The entire transaction was easy and I felt I had made the correct choice. With every hour and mile that I've spent riding this past year, it's brought nothing but an enormous smile to my face and great joy in my heart. When the time is right, I look forward to doing more business with you! Thanks, Manny!!! ~ Alison "

From my very first contact with the sales manager over the phone, to riding off into the sunset on my new BMW, this the absolute best vehicle purchase experience I've ever had. Everyone was friendly, laid-back, but professional. I feel like they listened to what I wanted and then they made suggestions. At no time ever did I feel like anyone was pressuring me or pushing anything on me I didn't want or need. Once the purchase was completed, the service manager took time to explain the features of the motorcycle, gave me some excellent break-in advice, and answered all of my follow-up questions. This shop is an absolute treasure and I am looking forward to doing business with them for years to come.

Awesome service, thank you so much for working me in on a tight deadline. I was approaching the 600 mile initial service on a new bmw r1250 gsa, the service department was able to work me quickly as i was passing through the area. Many, many thanks for the helpful service, and the help at the parts desk!

I have previously purchased two motorcycles from Motorcycles of Charlotte, and they have always been the example of how motorcycle shops should operate. Friendly staff, low pressure sales, and excellent service. As of last week, I can say that the group at Motorcycles of Greensboro hold that same high standard. Greensboro had a used motorcycle in stock that has been on my "gotta have" list for quite some time. I drove up from Charlotte, showed up unannounced and without an appointment, and asked to see the bike. Within a short time, my sales rep and tru motorcycle guru, Paul (awesome dude) had the bike fired up, his bike pulled around, and we were on the road for a test ride. Came back to talk, grabbed a Coke, and finished the deal. No haggling needed. Fair upfront price on a great bike. Done deal. I have always recommended Motorcycles of Charlotte to my friends, now I am adding Motorcycles of Greensboro to that recommendation. Same great service with super friendly people. Chief bottle washer, Mark Engel, know how to not only run a top notch company, but also how to build a community that you want to continually be a part of. Thank you guys for the continued great service and commitment. I truly appreciate all you do. Josh Chapman

Every department involved with my buying experience made sure that I had a good experience and literally worked after hours so I could take delivery of my new bike. Great sales and service department. Would recommend this dealer to anyone. Love my new bike!

Bought the first bike of my life and worked with Romy to get all the questions answered and he made the buying experience a satisfying one. I had gone back and forth on decisioning a lot (being influenced by the folks around me and the overall reliability related messaging on BMW as a brand etc) but in the end Romy won :) and i think i am happy as of Day 1 of my life with the R1200R.

Dave from accounts, made the transaction very easy. I was in and out in under an hour.Good people, good work and a great experience.

Props to Manny The Englishman Papworth for a very enjoyable buying experience, top notch service and follow through. The entire staff on the floor made me feel welcome as well. Great selection of brands and parts (I rode home with a replacement oil filter that other RE owners around the country seem to have a hard time finding). I will happily recommend Motorcycles of Charlotte to any potential buyer I speak with.

I really appreciate Fairfield's help on a K1600 B. While I didn't ultimately end up purchasing at Charlotte because I found a different color elsewhere, Fairfield was great to deal with - responsive and professional.

"What can I say I have known John Brannagan for maybe 15 years and he never disappoints. I wanted to get a fly screen for my Bonneville and he walked me through all the choices and gave me advice on what he sees selling the best and performing well. This was all done over the phone because of the Stay at Home order. He directed me to the website for the items he was recommending. Now I just have to wait for my order to arrive. He will bring it out to me so this senior citizen does not have to come into the store. Hey if I ride the bike over we can even see how it fits and looks. I doubt I could ask for more than this level of service."

I discovered a 2012 BMW G650gs some months back with very low miles and in great condition. My lady has a 2009 and she loves hers! So, having a weakness for bikes of all kinds, I brought my new prize home! In fairly short order, she exhibited a tendency to fail to re-start after a brief shut-down, such as a stop to fuel up. This was intermittent, so I wasn't certain I actually had a real problem, but the occurrence of this inconvenience was kind of a pain to say the least. So I went to Motorcycles Of Greensboro for a consult. They found a service bulletin about a compression release valve that could result in a difficulty in re-starting a warm engine on my beloved G650gs. I delivered my bike to them, and they called a few days later letting me know it is ready to pick up! When I arrived, I asked if they might recommend a valve adjustment? The service staff replied "We've already done for you." ! Wow!

I can't say enough about how competent and attentive my experience was on this visit! Would I recommend Motorcycles Of Greensboro to others? Absolutely yes! I won't hesitate to return for any other concerns that might come up, service or just a friendly visit. Many thanks to my local BMW motorcycle store and service shop! Tom Elder.

"John and Hunter in the Parts Department provided excellent customer service during my recent purchase of a Schubreth helmet and communication system. They spent LOTS of time answering my unending questions. John explained in great detail the helmet and comm system and its interoperability with other systems. When my questions became technical, John brought technical expert Charlie into the conversation. John and his team are the EXAMPLE of OUTSTANDING customer service, they make the customer feel as if he/she is top priority. This isn't the first time I've experienced this Team's outstanding treatment, I am convinced this service is the standard for Motorcycles of Charlotte. I think I've found my new BMW motorcycle home shop!"

It was a pleasure doing business with Alex Lavoie and the Charlotte team. I was treated like a good friend and family member. I have already referred one of my extended family members looking for a BMW bike to Alex and Motorcycles of Charlotte. The distance is no issue when the purchase experience this good. Thanks for everything.

"First of all, congrats on the new location! MOC have been my destination of choice for years. First with my Ducati and now with my BMW (R1200RS). I attended the Greensboro location grand opening and have made a couple more visits since then. Paul was leading the demo rides on the opening Saturday. He was very helpful to anyone with questions about the bike they chose and led us on a nice mix of interstate and back roads. So nice to have the MOC experience in a location that's, for me, quite a bit closer to home. Looking forward to a long relationship here in Greensboro Cheers, David"

I purchased my 2017 BMW S1000RR in July of 2017 and have thoroughly enjoyed the bike on the street and track. The sales person I worked with gave me a tremendous out-the-door deal. I highly recommend them to anyone who's interested in buying a BMW.

I purchased a 2018 Vanderhall Venice on Saturday,these guys were awesome closing at 4 on a Saturday,I made a call to purchase and this dealership didnt disappoint,stayed and made sure I was taking care of,friendly and went out of their way to make sure I was happy,I have several friends and this will become our new dealership to buy from,thanks so much to Alex my sales guy,( who made sure I got what I wanted) Mark ( the owner) ,David ( finance) stayed over ( after closing time) to make sure I left happy and with my new ride,thanks again,service guy I didnt forget ya,if you want a new ride,this is the dealership,Will

Worked with Greg, ordered my RS and could be happier. Day of delivery-Greg walked me thought the process, insurance with Tommy, paperwork with David. Greg introduced me to Service & Parts, then a through going over the bike. We were treated like Royalty. Thanks Charlotte BMW & Guys!

Always the best

Just spend 1/2 a day getting my '06 R1200RT serviced and once again it was an excellent stress free and pleasant experience. Service was performed as expected and the cost was very fair. I am extremely anal about my bikes and once again it was delivered back to me in the pristine condition as when I arrived without even a smudge of grease. Michael is ALWAYS so pleasant to deal with and that is very refreshing.

Customer service

Great service and great people to do business with!

Motorcycles of Charlotte

Every visit made to the Service Department has been Excellent. The staff is professional and detail oriented. The entire dealership is ethical and first rate. The Techs are highly proficient and well trained. I believe in having my BMW R1200 RT serviced by only the Very Best in the region. In the final analysis, it could save my life.

First Service

Brought in my 2016 F700GS for its first service. It was finished on time and I am very pleased - thank you Michael!!!

THE GUY IN THE PARTS AND ACCESSORIES WAS EXCELLENT. DON'T REMEMBER HIS NAME.

Apparel purchase

Bought a pair of BMW summer gloves on July 29. It is always a pleasure visiting Motorcycles of Charlotte for any reason...bike maintenance, accessory/apparel purchase, bringing a friend so he/she can buy a bike, or just for hanging out! All of my motorcycle purchases till today have been at MoC and I think you guys do a great job. Competitive pricing, great folks to talk to and get moto advice, and great hospitality with food & drinks...nothing else I can ask for! Thank you!!

Great and fast service!

John is a great guy and really helped me select the best hemet and gear.

Consistent excellence

Motorcycling, an outwardly solitary experience, is never more rewarding than when you find a dealership and support network that you can can call home. In fact, finding that dealer and cultivating that relationship may just be the most challenging aspect of motorcycling. Having returned to two wheels after a 15 year hiatus and a relocation to a new region, I fell lucky to have had MOC as my closest BMW dealer. As our relationship and my bike count have grown, I can solidly recommend the dealership and especially Charlie Hearne --a good guy, and a great salesman!

Very pleasant experience

Shout out to Chris, Rich, and the rest of the sales team. Great experience, and loving my new Multi!

Always a pleasure to do business with Motorcycles of Charlotte. Always friendly and professional.

This is what keeps repeat customers

I have been a motorcyclist for 30+ continuous years and have owned 20+ bikes. All those bikes came from dealers. BMW Motorcycles of Charlotte is the most accommodating, reasonable, fair, realistic, knowledgeable AND with the friendliest staff that I have ever encountered in all my motorcycling years.

I worked with both Mark and Steve and could not have asked for a better experience. I am centrally located to three BMW dealerships but chose this one for the people. I made a point to talk not only with the sales staff but also the employes in parts and service. All were very professional and friendly.

battery

Fast, answers were informative.

Service BMW K1200 GT

Excellent service! We appreciate the staff at BMW of Charlotte! Thanks guys!

Belts I don't need no stinkin belts

Belts were ordered but the supplier did not respond so John got me belts from a different vendor and did his best to still make money while allowing me to not spend too much more for the second source. He kept me informed of the problem and as always provided great service.

Service Manager

VERY...competent and customer friendly.

Chris was very helpful in the sale of my Ducati Multistrada. Everyone was great to deal with at the dealership.

Warranty issue with Ducati

Paul was first to check me in when I returned my unrideable bike. He did not commit to anything but stated for me to not worry about repairs as he felt they would be covered under warranty. Michael took over the process from there and while there was a brief delay in communication early in the process he kept me up to date and let me know the bike was covered and repairs were being taken care of by Ducati. Both did a great job.

Great job!

Great service visit - on schedule, on target estimate, explained details clearly.

I've always had a good experience with John and Michael and really with everyone there.

Service Appoitment

Hard to get.

Accessories

Great job explaining options and getting I s set up.

Very good experience

Oustanding Shop!

A couple of months ago I personally mentioned to you what a great team you have. I've been to many shops over the years, included nationally recognized ones, and quite honestly, yours is the best. All of my interactions over the last 3 years with your staff (including you!) have been excellent. I don't know everyone by name and don't mean to leave anyone out but Michael and Paul are outstanding: honest, professional, knowledgeable, and just nice guys that I consider friends. Also, John and Greg have always been very helpful with my parts needs. The entire team treats me like they care about whatever issue I might have, and that's a very special thing in a tough business! Thanks again, Ed

S1000RR HP additions

Michael was knowledgeable, courteous and fair. Service work was performed flawlessly in addition!

Nav 5

Needed info and recommendations on installing a Nav 5 on my RT. Always excellent service from the team at MOC. Keep up the great work guys!

Charlie was extremely knowledgable and exceeding expectations on all fronts. Great experience.

My Review

Very quick and easy. They have a nice waiting room upstairs. Only thing that bummed me was I thought my 600 mile breakin was just a reflash not a $300 bill. Would be nice to warn people they are going to have to pay for it.

Everyone listed above is always helpful and courteous

Side Bags

thank you for helping me with the lock and mounting the side bag. my only negative comment is the price I paid for it, I found it a bit too much. Overall, great people great service.

Overall 2 hour experience while bike in service

Brought in Mcqueen bike for routine oil change at 11 am...said that I would wait on it...but I had to leave at 1:15 to get to work. it was a busy Saturday...and with a smile, they delivered. Sales staff also recommended the best summer gloves they had, and reviewed the new Triumph Thruxton with me and compared it to the BMW RTNINE. Thomas at parts counter was most helpful and friendly, as was the new young man that works there. Also, Flora and Monica did a great job with lunch, providing smiling hospitality!

Unscheduled Service

Every time I come to your establishment I am treated with respect and as if I am one of the family. Even if I don't have an appointment, they manage to work me in. I thank you all for all that you do for me and my beloved bikes.

I have always had an excellent experience with everyone that works at your shop from every department.It's one of my favorite places to hang out at when I have the opportunity.

Service was performed fully and promptly. Thank You.

Life saver!

Got a flat while on the interstate and your guys came to check on me and pick me up. So thankful for your guys and you all have a customer for life now.

Very courteous and friendly. Also they provided lunch which was nice. A good experience!

Thanks as always

Great service experience. Appreciate the well run operations there

Tail Bag.

I asked if I could see if a BMW tail bag would fit onto my Ducati HYM, it did. I asked if I could have 10% off the price, I did. I bought the tail bag and love it.

Friendly, helpful, knowledgeable

Every person we have interacted with in accessories and new sales has been great. Great knowledge, very easy to talk to, not pushy, just all around likeable people you want to do business with.

John parts. Absolutely helpful and professional.

Excellent

Great dealership. Great experience. Basically did the whole trade deal via email and phone. Greg North was very helpful and professional throughout the entire process which was very seamless and transparent.

Loving my Ducati Scrambler! Most fun I've had on a bike in a LONG time.

Just wanted to thank Rich (sales manager)and Charlie (salesman) with the great experience they provided in purchasing my first Ducati! They both were very nice and worked well with me to get the numbers where I needed them! Charlie Hearne is a great salesman and was very prompt in answering the thousands of questions I had about the purchase. He was very helpful in taking care of my requests during the process and never once forgot anything I asked about/asked of him to do! I myself have worked at a dealer as a tech for over 11 years. I can say Charlie is a great salesman. He goes above and beyond. He never went back on anything he said, was very straight up and honest, and was easy to keep in contact with. Thanks again for the experience!! I hope your service department is just as pleasant!!!

Do yourself a favor if you're in the market for a new/used bike - work with the team here. They're awesome! I was looking for a used bike in my local motorcycle shops' inventory using their websites. I looked at, and test road bikes in 2 other shops (Matthews, and Freedom Drive), and found myself test driving several bikes at the BMW-Ducati-Triumph dealer, and worked with Charlie (he handles the Internet sales). I returned a few days later on Saturday and re-test drove a used 2013 Triumph Bonneville (with 600 miles). I'd like to sum up that the entire experience from beginning to end was top notch and pleasurable. When each person knows exactly what they're doing and how to hand things off to the next - the whole process goes smoothly. Their insurance guy quoted me Progressive Insurance, and beat my existing coverage by almost half! The owner's wife drove my car home for me with another sales guy (30 minutes each way), and left it in my driveway - this way, I got to ride my new bike home from the dealer immediately after purchasing it. Talk about customer service! ;-)

I had been a customer a while back when the dealership was on 74 on the east side of town. Went to look at a used bike, first time at the new shop on Westinghouse Blvd, ended up buying new as they pulled a bike with 0.0 miles off the floor for me to try. As a woman rider, sometimes it's hard to be taken seriously when looking at bikes. Not the case here, everyone was great.

Charlie is a good sales person. He helped my purchase patiently, even though my English is not good. In addition, this purchase was my first time to buy a vehicle in the US. I would like to ask him if I buy a new motorcycle!! Thanks a lot Charlie!

I bought BMW K1600GTL from Internet advertising. Charlie did great job explaining a whole deal and financing process went smooth with David. I was picked up from an airport and over all I have pleasant experience and I'm very happy with my purchase! Great dealer and great people, highly recommended! Out of state purchaser ;-) Mark.

I had a phenomenal experience Saturday. The facility is top notch. They have many bikes to look over and choose from, but what makes it better, their staff knows about every single bike. Richard is a great Sales Manager, very easy mannered and professional. Charley was insanely knowledgeable on every bike. He listened to me for hours and helped me narrow down my selection. Went over all the pros and cons. They allowed me to test ride the final contenders and they stayed way late so I could take it home that night. All with a smile. I really can't say enough. These guys know their stuff, they are all hardcore riders and bike fanatics. Big thanks again to Mark, Richard, Charley and David. Look forward to working with you all again.

Amazing customer service, all of the staff in the dealership were very professional and I am very satisfied with the first service on my Ducati.

I just wanted to drop you a quick note to share my thanks for the ongoing and outstanding service I receive from your team at MOC. Today, was just another example of why I keep coming back. I came in due to a recall of the fuel pump on my 07 K12GT. Overall, fairly routine visit, but that is where the outstanding service begins. Michael came into the movie room to find me and let me know the status. My fuel pump needed replacing and he didnt feel I should ride it home. So, now Im stuck about 40 miles from home. Michael could have easily just made that my problem and it was my problem. BUT, he needed to pick up a bike that was up my way, so he suggested that I just ride up with Chris from your service department. My problem was solved!! Chris was interesting to talk with on the way home and I hope he stays with MOC for years to come. But, thats not the whole story. Before I left MOC, DeLong noticed my license plate was about to expire and asked if I needed an inspection. I did already get this done, but that was above the call of duty to help me out. Not only is he helping with the fuel pump, I had an issue with my clutch over the weekend and in talking with him about it, DeLong recalled replacing it about a year ago. Wow!! DeLong knew the history of the bike. Awesome! Well, maybe this wasnt such a quick note, but worth the time to write. Today, I received outstanding service from Michael, DeLong and Chris. In the past, I have received the same outstanding level of service from Steve and Travis. So, it shows that everyone is working together to get me taken care of and make it as pleasant of an experience as they can. My bet is that they arent even thinking about how to make me happy, its just what they do. Its not fake or forced. Its just awesome. My thanks to MOC. Im a raving fan!

Purchased a Ducati Monster based on the internet photos and had it shipped to MD. If you're looking for a trustworthy dealer you have found it here. The transaction was smooth and Bob in sales was professional and helpful. Would buy from them again. Highly recommend this dealer.

I called parts today because I wanted the lenses for the turn signals for a Brutale. Thomas, in parts, took the call and said that he'd research the issue and call me back. Got a call back in 10 mins. He said the part was not available through the store but he did forward me the link from where I could order it directly. That kind of service makes for loyal return customers. Thanks a lot for the exceptional customer service. Best, S.

I just successfully completed the MSF motorcycle basic rider course here. The course helped me understand the proper and safe way to ride. The instructors, Diane and Chuck, were my biggest supporters. They were positive and fun. They took the time to coach me. I had never ridden a bike before this class. Now I can ride! The owners, Mark and Gail Engel, are the friendliest nicest people. They even made our class lunch on Saturday and Sunday! Top notch treatment from a top notch Shop.

During a recent trip to Ohio from Myrtle Beach I detoured to your dealership, can I say awesome! My closest dealer is 2 hours away, I currently own 2 Triumph's, a Tiger 800 and Bonneville T100. The place was buzzing, people shopping for bikes, getting service work and just hanging out. Your staff was great and the customers I talked with had nothing but positive comments for the dealership. Well worth the detour!

Picked up my new Triumph today, very smooth all the way through. thank you, Bridgett!

I recently purchased a 2012 Triumph Tiger 800Xc? I absolutely love the bike. I have to say the whole staff is very friendly and informative. I worked with Matt Cannon, Greg Yoder and Bridgette in finance. All were top notch professionals. I had a small warranty issue shortly after purchasing it and Greg took very good care of me! Again top notch service! I have been in the automotive business all my life. If I ever owned a dealership I would love to have all the professionals that work at Motorcycles of Charlotte work for me! Great Job Guys!!!

Very pleasant to work with (I have a three year old grandson who is always with me). Sales personal always allows you to ask questions and meander about the motorcycles.

Hi, I am very happy that I found you. I am very interested in purchasing a new Ducati. This would be my 1st Ducati. I presently ride a new 2011 sportster, but would like to move up to the Panigale. Please add me to your e-mail list. Looking forward to see your showroom-dealership. Thank you.

I purchased my first Triumph honestly just because I loved the look of the Rocket III Touring Edition and didn't want to buy an H-D and blend in with the pack. I clearly stand out on this wonderful machine! The bike handles like a mid sized bike and I get complimented on it every single time I ride it out. I came in for my first service and was treated like a friend that had done business with them for years. Everyone in the dealership was super friendly and makes you really feel important to them. I only wish I could get this level of satisfaction and service at other businesses. What a fantastic bike and experience! Motorcycles of Charlotte is the place to buy!!!

Giovanni -one cool dude. PATIENT, hard working. Mark - the owner, heard I really wanted my bike and actually got in his truck and drove 4 hours to get to me THAT NIGHT. Wow. My brother and I had just finished a workout and there he was with my new Ducati in the back! Got everything I expected EXCEPT a velcro strap on something or other for my gear and helmet liner discussed, but Mark promised they'd get it me something. Wished they had come during the day so I could have "test rode" with them present as agreed upon BUT he did take 2 hours showing me the "basics" and answered all my questions while parked. Appreciate their appreciation of me and ease of transaction. THANK YOU GIOVANNI AND MARK! : ) TODD T. EVANS Retired, US ARMY. Hope to do more business with you in the future!

Truly an outstanding dealership. I've been in a number of motorcycle dealerships over the years, and yours is the best one I've ever been in. Your sales staff goes the extra mile for the customer and it's clear that they really care about us. Your parts department staff will not only get you what you need, but will take the time to personally help you select the right gear for you. I look forward to my 1st service, so I can take advantage of the excellent service that I know I'll get from the service department. Of all the new vehicle purchases I've made in my life, this rates as #1. And having the owner of the dealership personally deliver my 1st brand new motorcycle to me is an honor I won't soon forget. Thank you Motorcycles of Charlotte, you have customer for life.

Thanks again for the quick tire service on my BMW r75/5 - less than 2 hours! I'll certainly use you guys again.

I am so pleased with my purchase of the Triumph Bonneville T100. This is my third Bonneville over the years. This bike rides awesome, powerful enough for anyone and handles great and yes, it does turn heads. I am proud to be on this motorcycle. I would recommend a Truimph Bonneville to any motorcycle enthusiast.

Giovanni, Greg, Bridgett and the Sr. service guy were all great. They answered all my questions, offered needed information and were very friendly. They make the place feel like family and not work. The folks upstairs were also great and made lunch fun. My wife said; "we have to buy from these guys". There may be other dealers out there but you guys are the best, you listen and share without being pushy. Thanks, Bob

I meant to write this earlier but am glad I waited as I have much to add. I bought a 1997 R1100RT in Texas and decided to "check it out" on a trip to Charlotte. I called your parts department for a rebuild kit for the front brake master cylinder. I was so impressed by the genuine care your folks showed me that I decided to let them do the rebuild and adjust my clutch cable. Delong Lee is a class act. He took the time to talk with me about what he had done and he told me that he noticed my rear shock was showing signs of leakage. Riding two up over the next two days confirmed rear shock issues and I called John Brannagan to order an Ohlins. I needed to get back to Texas but I knew I wanted my bike repaired at your shop. I have been riding all my life. I have never had a helmet that didn't leave a hot spot on my forehead. I have spent lots trying to remedy this. It can get quite miserable. While we were waiting for the shock to be installed, casual conversation with John on my helmet issues brought him from around the counter with a tape measure. I have never had anyone actually measure my head. He tried me in different hats with different shapes until we found the one that provided even pressure all the way around my head. I was so confident that he had finally nailed my problem, I special ordered an Arai and stuck around to wait on its arrival. My girlfriend bought a matching hat. Once again, casual conversation brought John from around the counter on the subject of jackets. I had looked at your store and didn't find what I thought I wanted. I had bought a jacket the day before, at another store, but was not pleased with it. John shared his personal experience and showed us what he had in the Olympia name. We bought them. Now, on the way back to Texas, I noticed my new Aria helmet was not causing any discomfort on my head. This was a first! In fact, I covered 750 miles that first day, whereas before I would've only been able to stand about 500. My enjoyment in riding has reached a level I didn't ever think it would without finding someone to make me a custom molded hat. As simple as it sounds, now, I have spent years and thousands trying to remedy this. I called John to thank him. I want to thank him again, now. My girl and I took a ride west. 10 day loop through New Mexico, Arizona, Utah, and Colorado. We experienced the full range of weather from hot 90's to freezing snow. The Olympia jackets, with the mesh shells and zip out linings made a trip that could've easily been a disappointment into one that was very pleasurable. (John we are coming back for the pants) Everyone that we met at your shop was great. Very nice and helpful. I have to single out John Brannagan for taking the time to make a great sale. Twice. He heard what I was saying and offered the right solutions. I believe his love of riding is reflected in his care for his customers. Thanks John. Know that your dealership has set a very high bar for others to reach. I don't feel I am hard to please, but today, I seem hard to impress. Your dealership and the great team that make it work have impressed me. Ours will be a long distance relationship, but I think we can make it work. Thanks to all.

I was on a 5,000 mile trip when my front tire started cupping badly. It wasn't going to make it home. I called BMW-Ducati and even though they were closed and very busy packing for their move, they took me in and got me a new tire very quickly. This was above and beyond any service I have experienced at any other dealer. THANK YOU!

I got into riding about five years ago in Cincinnati and bought from the local Harley dealer. Part of the experience for me was being able to stop by the dealership, look at bikes, talk to the people who worked there, and just enjoy the atmosphere. It was a great dealership. When I moved to Charlotte I stopped by the BMW dealership just out of curiosity. I found the people there so friendly I went back a few times for the fun of it until I ultimately bought a new R1200RT. Even though my wife said I could keep both bikes, I sold the Harley because I know I would only ride the BMW. I have found the people at the dealership to be great. I didn't find that at some of the other dealerships I visited in the area. The sales, service, and parts people have been great. I enjoy stopping by to look around whenever I'm in the neighborhood and it reminds me of how I enjoyed the Harley dealership back in Cincinnati. The difference is that now I have a better bike! I look forward to meeting people to ride with through my visits to the dealership and attending bike events. I'm glad I found this place. It's been a very pleasant part of my transition to North Carolina.

This is what excellent customer service looks like. We just bought 2 bikes from Charlotte BMW-Ducati. When you feel like you have known the people at the dealership for years, you know you have found the right dealer. What can I say? Thanks a lot, Mark, Billy, Greg, for what you did for us. ;-). Lois & Tor

I had the parts department order a Sargent seat for my GS, also had the service department install new luggage, and I have visited the dealership many times. I have always found staff to be courteous, friendly, and very helpful Thx